Before you can start dialing, you need to configure your Click in VICIDIAL Admin > Admin > Carriers > Add A New. Setup your Trunk in Vicidial and/or Goautodial. These 2 Asterisk based dialers are very similar in their settings, below the latest working configuration. The Vicidial Group offers a wide range of support solutions to fit just about any Configuration support is offered for optimizing dialing patterns, campaign.

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It takes a while but slowly works. The jump-charge is based on the number of servers with VICIdial that you have installed and the time of call. Goautodial does not have a desktop manager installed so you need to access it via network from your workstation, the server’s default IP Address is I configuratikn all above steps.

VICIdial – Support

We’ve been using ViciDial the past week and it works great! We are even available after hours to fit your unique needs through a supported service plan. See below for a sample. Last edited by pquiring on Thu Sep 17, 8: The Vicidial Group offers a wide range of support solutions to fit just about any business need.

Also make changes to Campaign dial prefix as to make calls through campaign. Or Contact some consultant who can do all for you.

How to setup your Goautodial and Softphone. vicidial carrier setup

Login using one of the default user accounts. Viciidal have never figured it our otherwise. To make calls to USA you need to follow: Let us help get you back up and running. I’m testing this system for the last week with ratio dialing method and it works excellent. Response time can vary based on workload and your service plan level if you have one. Don’t hangup your VoIP phone.


vicidila THe Trunk info allows your Asterisk box to communicate with the provider for call termination outsite of your network.

I am helping a friend setup a call center with 50 agents, and we need to be up and running by the end of this week, so any help vicidiaal be highly appreciated.

Quick overview of how the system vicidal If you are an existing customer and you vicidlal non emergency support you should have been given login credentials to our online support ticketing system.

I am not an expert in this matter, a total newbie who has never been to a call center until only three days ago, when my friend asked me to help him setup his servers and load vicidial. The full VICIdial Manager’s Manual is included with the purchase of a dialer or remote installation and is available as a direct download.

If the dial hopper is not being populated try to set the Local Call Time to 24hours: If you can point me to the right direction, I will forever be indebted to you.

In the [general] section add: Our experienced technicians can help you from the initial operating system install all the way through to your first dial. If your vicidial is behind any firewall or router user this parameter.

For emergency support please call one of our main numbers and choose the support option as this is the quickest way to reach a VICIdial Support Specialist. Reply with quote RE: You can change its order to prefer any other codec.


This vicidil is only required if you want to authenticate your VoIP carrier using username and password, you can leave this field if your VoIP carrier authentication is IP Based. I will send you the ip to login if possible. If you changed the IP address of the server you also need to update the IP addresses entries in the database:.

I have only a few hours left to get the server up and running.

Emergency Support Emergency support is usually prioritized over any other support of same or lower level. VICIdial is a unique and complex compilation of software with many intricate pieces.

Has it been firewall configured properly? I’ve read the manager manual. If you still face issue to register your carrier you can reload asterisk.

Here are some steps which can help you to configure and setup carrier in vicidial, Vicidiql, Vicibox. For example here i will use below values for these fields. While we offer a free sample manual for download we recommend that you purchase the full VICIdial Manager’s Manual for detailed explanations and a complete reference.

The cccc are your phones and used vicidal connecting your agents to yuor Asterisk box. In this tutorial steps are mentioned to setup carrier in vicidial, Goautodial and vicibox.