All others are working fine. Modify your browser’s settings to allow Javascript to execute. No software or drivers are available for this product with the selected operating system. When you say that “including compatibility mode installation”, have you tried to reinstall Windows 7 driver compatibility mode? This product cannot be identified by Serial Number alone.

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HP has scanned your product but currently has no suggestions for driver updates.

HP Scanjet G Photo Scanner | HP® Customer Support

Product sold by third party: Drivers may be in development so please check back at a later date or visit the product homepage. HP encountered an error while trying to scan your product. Both are to be purchased not free.

Product sold without warranty: Thus, the warranty has been removed from this product. Javascript is disabled in this browser.

You can follow the question or vote as helpful, but you cannot reply to this thread. How satisfied are you with this reply? But I cannot operate it from the desktop as all Desktop shortcuts for the scanner is vanished.

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Asia Pacific and Oceania. My contention is When the scanner was working perfectly with WIndows 7 over last 3 years, By upgrading to Windows 10 why should be made to buy extra software which neither HP nor MicroSoft guarantees. Once this is done, restart the computer and check if the issue persists.

HP Scanjet G3010 Not working after Windows 10 Upgrade

Right click on the Scanner driver and click on Uninstall. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Hpp global customer service number. See your browser’s documentation for specific instructions. I realize the inconvenience you are experiencing with Gp Please wait while we process your request.

Sivaswami Created on June 8, When you say that “including compatibility mode installation”, have you tried to reinstall Windows 7 driver compatibility mode? I recommend you to install the scanner driver in compatibility mode. Nyima Yonten Replied on June 9, Don’t tell me to buy new scanner compatible with Windows 10 OS.

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HP Scanjet G Photo Scanner User Guides | HP® Customer Support

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Thanks for marking this as the answer. Dear Niyma Yonten, Thx for the response. Let HP identify any out-of-date or missing drivers and software.

Thank you for your patience. Is my Windows version bit or bit? I don’t even use any free Software except from Hardware manufacturers.